• Working hours: 9 PM - 6 AM (Night shift) from Monday to Friday.
• Collect documents from clients. 
• Constantly follow up with clients and lenders about the status of the loan, makingsure the loan is closed properly and on time. 
• Identify any potential issues with the loan application and address them in a timelymanner.
• Follow-Up with Borrowers for Documents: : This involves regularly communicating with borrowers to obtain necessary documentation required for the mortgage process. It's crucial to ensure that all documents are collected in a timely manner to avoid delays in loan processing.
• Assist Loan Officers in Calculating Income: This task requires a good understanding of finance and accounting. The role includes helping loan officers in determining the income of borrowers, which is a critical factor in the mortgage approval process.
• Assist Loan Officers on Their Tasks: General assistance to loan officers may include a range of tasks such as scheduling appointments, answering client queries, preparing paperwork, and ensuring that all loan officers’ tasks are carried out efficiently.
• Follow-Up with Borrowers on Home Searching Process: In this role, you might also be involved in the home search process, keeping in touch with borrowers about their home search, and providing assistance or advice as needed.
• Document Processing (e.g., Converting Image to PDF): This involves handling and processing various documents related to mortgage applications. Tasks may include converting images to PDFs, organizing documents for easy access, and ensuring all paperwork is completed correctly
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• Must be able to work nightshift
• Fluent in spoken and written English is a MUST. Pre-employment English test for candidates at the time of the interview.
• University/College graduated.
• At least 1 year of experience working in customer service.
• Having basic Microsoft Word and Excel skills.
• Can work under a challenging and high-pressure environment.
• Submit thorough work that you have double-checked for quality and consistency.
• Honest, polite, and fair to others.

Overall, the position requires strong communication skills, attention to detail, and a good understanding of the mortgage process. Proficiency in document managementand basic financial calculations is also important.

• Competitive Salary $600-800/month and Monthly Bonus based on performance (Potential $1000 - 2000 month with bonus)
• Enroll in Health and Social insurance
• The 13th month salary 
• Year-end bonus based on performance
• Annual Company trips
• 12 days paid leave per year